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Select schedule/store
[For Pick-up / Return at New Chitose Airport]
  • If your flight is undecided, please contact our Reservation Call Center at 0570-001-501. as soon as it is confirmed.
  • If you are not arriving by flight, please select "Not flying".
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Rental pick up(1st)
　
In the case of hotel rental in Sapporo city, it will be rented after the day after the departure date.
Rental return(1st)
　
In the case of returning to a hotel in Sapporo city, it will be returned by the day before the return date.
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[For Customers Who Have Not Received Our Emails]
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Please be sure to check the following　
important points

[Niseko store]
(8:00 a.m.-6:00 p.m.)

  • Rental items will be handed over on delivery to the hotel where you are staying, or when you visit the store in person.
  • Delivery areas: Hirafu/Annupuri areas, Konbu Hot Spring area (Kanronomori Hotel and Niseko Grand Hotel only).There is a delivery charge of JPY500 per person.
  • When staying in Niseko Village, Hanazono, and other areas not subject to deliveries, rental items will be handed over at New Chitose Airport or our Niseko store.
  • In store: please visit the store during business hours. It is not necessary to pay a delivery charge when visiting a store.

[Rusutsu store]
(8:00 a.m.-6:00 p.m.)

  • Rental items will be handed over when you visit the store. Please visit during business hours.
  • It is not possible to deliver to hotels or ski slopes.

[Furano store]
(8:00 a.m.-6:00 p.m.)

  • Rental items will be handed over when you visit the store. Please visit during business hours.
  • It is not possible to deliver to hotels or ski slopes.

[New Chitose Airport store]
(8:00 a.m.-8:00 p.m.)

  • Rental items will be handed over when you visit the pick up point. Please visit the store during business hours.
  • It is not possible to exchange boots, clothing, etc. for different sizes.
  • The rental period is from the date for pick up until the date for return, and customers will be charged even if the rental items are not used during that period.

[Delivery to Sapporo area]
(8:00 a.m.-8:00 p.m.)

  • Delivery is available only to hotels located in Sapporo’s Chuo Ward. A delivery fee of JPY 500 per person applies. Private accommodations and guesthouses are not eligible for this service.
  • Delivery is available only to the hotel where you are staying. We cannot deliver to a hotel where you are not a registered guest, even if you are staying nearby or stopping there to board or get off a bus.
  • Your rental start and return dates must fall during your stay, excluding the first and last days of your trip.
  • If you wish to use the rental equipment on the first or last day of your trip, pickup and return must be arranged at New Chitose Airport or one of our rental locations.
  • The rental equipment will be delivered to your hotel after 6:00 PM on the day before your rental starts.
  • If you need to exchange sizes, please contact us by 8:00 PM on the day before your rental starts.
  • Equipment cannot be returned to the hotel after you have checked out.
  • The Sapporo hotel delivery and return service is available until March 31. From April 1 onward, pickup and return must be arranged at New Chitose Airport or one of our rental locations.

For otherimportant points　please check here.

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